Help Center
How to run assessments, interview candidates, and manage your account on Test Utopia.
If you are setting up for the first time, start with Getting started — it goes from an empty account to a scored result in about fifteen minutes.
For companies
Everything on the hiring side: building assessments, inviting candidates, reading results, and running your team's account.
Candidates
If you have been invited to an assessment, the articles below cover what to expect, what is recorded, and what to do when something goes wrong. They are also available from the Help button inside the assessment itself, so you never have to leave it to read them.
For anything about the role, the result, or another attempt, contact the company that invited you — they can see your invitation; we cannot advise on their hiring process.
Developers
The REST API, webhooks, ATS integrations and SSO are available on Professional and above — SSO from Advanced. The guides below cover authentication, the event catalogue, and signature verification; the full endpoint reference is generated from the live OpenAPI specification and linked from the REST API guide.
Still stuck?
Signed-in users can open a support ticket from the dashboard, and we answer in the app. If you cannot sign in, use the contact form.
Assessments
Building assessments, inviting candidates, and reading the results.
- Creating assessmentsSections, time limits, pass marks, shuffling and multiple-choice scoring rules.
- Inviting candidatesIndividual invitations, shared links, attempts, expiry and what the candidate sees.
- ProctoringWhat each proctoring setting records, how to choose between them, and how to read the results.
- Reviewing resultsReading an attempt, marking essays, exporting, and why no decision is automated.
Questions
Writing each type of question, and getting code test cases right.
- Question typesThe three types, what each costs to author, and which to reach for.
- Multiple-choice questionsOptions, correct answers, and why negative marking belongs only on multi-select.
- Essay questionsWriting a prompt you can mark, and what marking costs at funnel scale.
- Code questionsAll four editor tabs: Description, Function, Test Cases and Guidelines.
- Test case formatThe JSON shape, public versus private cases, how output is compared, and the traps.
Library
Ready-made assessments and questions, what your plan can copy, and publishing your own.
Interviews
Running live technical interviews: the pipeline, the room, and the reusable question sets and scorecards behind them.
- Managing interviewsThe list, the ten statuses, what each action does, the report, and the audit log.
- Live interviewsInside the room: the lobby, shared editor, running code, notes and scoring.
- Interview questionsThe question bank, test-case versus pure-code questions, and why solution code is required.
- ScorecardsThe eight built-in categories, custom scorecards, and designing criteria two people agree on.
- Interview templatesBundling questions and a scorecard so every interview for a role runs the same way.
AI Assessments
Adaptive technical interviews conducted by a model, and how far to trust what they produce.
- AI AssessmentsHow an adaptive session runs, what it costs, and what the candidate is never told.
- TemplatesTechnology, weighted focus areas, session length, and why weights are the real specification.
- The question poolWhere questions come from, reviewing turns, flagging bad questions and reusing good ones.
- Reading the reportWhat the report contains, how much to trust it, and why the recommendation is not a decision.
Streams
Running a cohort through a scheduled series of assessments, with weighted scoring and rankings.
- StreamsWhat a cohort is, how it differs from hiring assessments, plan limits and the lifecycle.
- Enrolling studentsBulk import and its fill-to-capacity behaviour, statuses, email delivery and CVs.
- Stream testsScheduling windows, weights, pass thresholds and reminders across a cohort.
- Stream resultsWeighted scoring, the missing-test policy, the results matrix and rankings.
Training
Certifying your own people: material to acknowledge, a test to pass, and the evidence trail it produces.
- Training & CertificationWhat it is for, how it differs from hiring assessments, and the task lifecycle.
- ParticipantsThe reusable pool, departments, bulk import, assignment and why to deactivate rather than delete.
- Training tasksDocuments and the acknowledgement gate, test windows, retry limits and waiting periods.
- Certificates and evidenceAutomatic certificates, the acknowledgement trail, and how long to keep it all.
Account & billing
Your team, your plan, and the data you hold about candidates.
For candidates
You have been invited to an assessment. These are the same articles shown in the help panel while you sit it.
- Before you startWhat you need, and what happens when you open the link.
- What is recordedThe monitoring a company can switch on, and what it means.
- Coding questionsRunning your code, sample versus hidden tests, and changing language.
- If something goes wrongLost connections, expired timers, broken links and invalid invitations.
- After you submitWhy you do not see a score, and who decides what happens next.
- Your dataWho holds your data, how long for, and how to exercise your rights.
Developers
The REST API, webhooks, and connecting your ATS or identity provider.
- REST APIAuthentication, scopes, versioning and key rotation.
- WebhooksThe event catalogue, verifying signatures, retries, and writing a receiver that behaves.
- GreenhouseConnecting Greenhouse as an assessment partner, and what we send back.
- SSO and SCIMOIDC and SAML single sign-on, SCIM provisioning, and what downgrading does not switch off.